Refund Policy

1. General Refund Policy

1.1 Digital Services Nature

As we provide digital services and custom work, our refund policy differs from traditional product-based businesses. Once work has commenced and time/resources have been invested, those efforts cannot be "returned" like physical products.

1.2 Service Satisfaction Commitment

We are committed to your satisfaction and will work diligently to resolve any concerns before considering refund requests. We encourage open communication throughout our engagement.

2. Refund Eligibility by Service Type

2.1 One-Time Projects and Custom Development

Deposits and Upfront Payments:

• Deposits paid before work commences are non-refundable once the project has started
• If we have not yet begun work, deposits may be refunded minus any administrative costs (typically 10%)
• Initial consultation and discovery work is considered commencement of the project

Work in Progress:

• No refunds for work already completed
• Partial refunds may be considered for incomplete milestones at our sole discretion
• Refunds calculated based on: Total Fee - (Completed Work Value + Non-refundable Deposit)
• All completed work and deliverables remain our property until full payment

Completed Projects:

• No refunds once project is delivered and accepted
• Acceptance occurs when: deliverables are provided, client approval is given, or 14 days pass without rejection
• Minor revisions or bug fixes covered under warranty period (typically 30 days)

2.2 Subscription and Recurring Services

Monthly Subscriptions:

• Cancel anytime before next billing cycle
• No refunds for current month or partial month usage
• Access continues until end of paid period
• Cancellation takes effect at the end of the current billing period

Annual/Multi-Month Subscriptions:

• No refunds for annual subscriptions after 14 days from initial purchase
• Within first 14 days: refund minus one month's service fee and setup costs
• No pro-rated refunds after 14-day period
• Discounted annual rates cannot be converted to monthly rates

Free Trials:

• Cancel during trial period to avoid charges
• If charged in error after cancellation, full refund provided
• One free trial per customer

2.3 Consultation and Hourly Services

Pre-Paid Hours:

• Non-refundable once consultation/work has been scheduled
• Unused hours may be applied to future services within 12 months
• No refunds for no-shows or late cancellations (less than 24 hours notice)

Post-Paid Services:

• Payment due for all hours worked
• Disputes must be raised within 7 days of invoice
• Invoiced amounts are non-refundable once paid

2.4 Training and Educational Services

• No refunds after course access is granted or materials are delivered
• Within 7 days of purchase and before accessing materials: full refund available
• No refunds for partially completed courses
• Technical access issues will be resolved rather than refunded

3. Brand-Specific Refund Terms

3.1 WP Crafters (WordPress Services)

Website Development:

• No refunds once design mockups are approved
• No refunds after WordPress installation and setup
• No refunds for third-party theme/plugin costs
• Refunds do not include hosting or domain costs paid to third parties

Maintenance Services:

• No refunds on monthly maintenance retainers
• Cancel anytime; services continue until period end
• No pro-rated refunds for partial months

Website Migrations:

• No refunds once migration has started
• If migration fails due to hosting limitations beyond our control, fees are non-refundable

3.2 Sellerscraft (E-commerce Services)

Store Setup:

• No refunds once store is configured and launched
• No refunds for platform fees paid to third parties (Shopify, WooCommerce, etc.)
• Marketplace rejection (Amazon, eBay, etc.) does not qualify for refund

Listing Optimization:

• No refunds once listings are published
• No refunds based on sales performance
• Changes to marketplace algorithms do not qualify for refund

Management Services:

• Monthly retainers are non-refundable
• Cancel with 30 days notice; no refund for notice period

3.3 VisaforNomads (Digital Nomad Services)

Visa Consultation:

• No refunds once consultation is delivered
• Visa denial by authorities does not qualify for refund
• Changes in immigration policies do not qualify for refund
• Document preparation fees are non-refundable once work begins

Remote Work Setup:

• No refunds once tools are configured and access provided
• No refunds for third-party software licenses purchased on your behalf
• Training sessions are non-refundable once scheduled

3.4 Agent AI Crafters (AI Services)

AI Development:

• No refunds once model training begins
• No refunds based on AI accuracy or performance metrics
• Data preparation and processing fees are non-refundable
• Changes to third-party AI APIs do not qualify for refund

Automation Services:

• No refunds once automation is deployed
• No refunds for changes in third-party platform APIs
• Testing and development work is non-refundable

4. Refund Exceptions and Special Circumstances

4.1 When Refunds ARE Provided

We will issue full or partial refunds in the following circumstances:

Service Not Delivered:

• We fail to deliver agreed services within reasonable timeframe
• We breach the terms of our service agreement
• Technical impossibility prevents service delivery

Our Error:

• Double billing or payment processing errors
• Incorrect service charges
• Billing after proper cancellation

Fraudulent Transactions:

• Unauthorized use of your payment method
• Identity theft (subject to verification)

Legal Requirements:

• As mandated by consumer protection laws in your jurisdiction
• Court orders or regulatory requirements

4.2 When Refunds Are NOT Provided

Change of Mind:

• Deciding you no longer need the service
• Finding alternative solutions
• Budget constraints

External Factors:

• Third-party platform changes or policies
• Market conditions or competition
• Client's failure to provide required information
• Delays caused by client non-cooperation

Performance Expectations:

• Business results not meeting expectations
• Search engine ranking fluctuations
• Sales volumes or conversion rates
• Social media engagement metrics
• Visa application outcomes

Technical Limitations:

• Your hosting provider limitations
• Your platform restrictions
• Third-party service compatibility
• Internet connectivity issues

Completed Work:

• Services already rendered
• Delivered digital products or access
• Consumed consultation time
• Published or implemented work

5. Refund Request Process

5.1 How to Request a Refund

To request a refund, you must:

1. Submit Written Request:
   • Email: refunds@tharwaconsulting.com
   • Subject Line: "Refund Request - [Service Name] - [Invoice/Order Number]"
2. Include Required Information:
   • Full name and contact information
   • Service/project details
   • Invoice or transaction number
   • Payment date and amount
   • Detailed reason for refund request
   • Supporting documentation (if applicable)
3. Timeframe:
   • Submit within 30 days of service delivery or payment
   • Requests after 30 days will not be considered except for billing errors

5.2 Review Process

Once we receive your refund request:

1. Acknowledgment: We'll confirm receipt within 2 business days
2. Review: We'll review your request within 5-7 business days
3. Response: You'll receive our decision via email
4. Resolution Attempt: We may propose alternative solutions before issuing refund

5.3 Appeal Process

• If your refund request is denied:
• You may appeal the decision within 14 days
• Provide additional information or documentation
• Final decision will be made by management
• Decision is final unless required otherwise by law

6. Refund Processing

6.1 Approved Refunds

Once a refund is approved:

Processing Time:

• Refunds processed within 10 business days of approval
• Bank/payment processor may take additional 5-10 business days
• Total timeframe: typically 15-20 business days

Refund Method:

• Refunds issued to original payment method
• If original method unavailable, alternative method arranged
• We cannot issue refunds to third parties

Partial Refunds:

• Calculated based on completed work value
• Administrative fees may be deducted (typically 10%)
• Third-party costs are non-refundable

6.2 Currency and Exchange Rates

• Refunds issued in original payment currency
• Exchange rate fluctuations are not compensated
• Currency conversion fees are non-refundable

7. Chargebacks and Disputes

7.1 Chargeback Policy

Before Filing a Chargeback:

• Contact us first to resolve the issue
• Most concerns can be resolved through communication
• Chargebacks may result in additional fees

Consequences of Chargebacks:

• Immediate suspension of all services
• Potential termination of account
• Legal action to recover fees and costs
• Reporting to credit agencies where applicable

Fraudulent Chargebacks:

• If services were properly delivered and chargeback is filed, we reserve the right to:
• Pursue full payment plus fees
• Take legal action
• Report fraud to relevant authorities

7.2 Dispute Resolution

We prefer to resolve disputes amicably:

• Contact us directly before escalating
• Allow reasonable time for resolution
• Consider mediation or arbitration
• Legal action should be last resort

8. Warranties and Guarantees

8.1 Service Quality Warranty

We warrant that:

• Services will be performed with reasonable skill and care
• Work will substantially conform to agreed specifications
• We will make reasonable efforts to correct issues

Warranty Period:

• Bug fixes and corrections: 30 days from delivery
• Does not cover new feature requests
• Does not cover issues caused by client modifications
• Does not cover third-party service failures

8.2 What We Don't Guarantee

We do not guarantee or warrant:

• Specific business results or outcomes
• Compatibility with future updates or changes
• Uninterrupted or error-free operation
• Results from third-party services
• Government approvals or regulatory compliance outcomes

9. Consumer Rights and Legal Compliance

9.1 Statutory Rights

This refund policy does not affect your statutory rights under applicable consumer protection laws, including:

UK Consumers:

• Consumer Rights Act 2015
• Right to refund for services not performed with reasonable care and skill
• Right to repeat performance or price reduction

EU Consumers:

• Consumer Rights Directive
• 14-day cooling-off period for distance contracts (where applicable)
• Right to refund for defective services

US Consumers:

• State-specific consumer protection laws
• Federal Trade Commission regulations
• Credit card dispute rights

Indian Consumers:

• Consumer Protection Act, 2019
• Right to redressal for deficiency in services
• Right to fair business practices

9.2 Cooling-Off Period (Distance Contracts)

• For consumers in jurisdictions with mandatory cooling-off periods:
• You may cancel within the statutory period (typically 14 days)
• Right to cancel is waived if service is completed with your agreement
• Express consent to begin work waives cooling-off rights
• Refund provided for any amounts paid if cancelled during cooling-off period

9.3 Jurisdiction-Specific Terms

Additional terms may apply based on your location. Contact us for jurisdiction-specific information.

10. Credits and Alternative Remedies

10.1 Service Credits

Instead of refunds, we may offer:

• Credit toward future services
• Additional work to meet specifications
• Extended service period
• Complimentary services

Credits typically:

• Valid for 12 months from issue date
• Non-transferable
• Cannot be exchanged for cash
• Applied to same brand/service type

10.2 Service Remediation

Before issuing refunds, we may offer to:

• Correct or redo unsatisfactory work
• Provide additional revisions
• Assign different team members
• Extend timelines for completion

11. Contact Information

11.1 Refund Requests

Email: refunds@tharwaconsulting.com
Subject: Refund Request - [Order Number]

11.2 General Questions

Email: contact@tharwaconsulting.com
Phone: [Your Phone Number]

11.3 Mailing Address

Tharwa Consulting Private Limited
Bangalore, Karnataka
India

12. Policy Updates

We reserve the right to update this Refund Policy at any time. Changes will:

• Be posted on our website with updated date
• Apply to services purchased after the update
• Not affect existing service agreements retroactively

Check this page regularly for updates.